IBC 2011, TV everywhere was the big theme again

It was just a flying visit to IBC for me this year, but despite not being there long it was clear multi-screen TV was the big theme again.  Within that, the buzz seemed to centre on the following:

The connected home, specifically whole-home TV (how content can be shared around the home). Also the general feeling among those I spoke to seemed to be that it will be the operators who will be held responsible when a tablet (for example), stops streaming whether it is their fault or not, so bringing the cost of customer support down is a big worry for this sector.

Mammoth-sized screens. Multimedia content is available on phones, TVs and tablets so a regular, rectangular TV screen simply can’t fit it all in. NDS seems to have recognised that we might want all that content on one window (with associated content too) and demoed its ‘Surfaces’ concept at the show. It’s the one thing I wish I’d seen but didn’t! ‘Surfaces’ was essentially a wall-sized video screen showing the different types of interactive content you might have on each of your devices in one place, controlled by a companion tablet device.  NDS reckons it could be in all our living rooms in about five years’ time because the advancements display technology and an accompanying revolution in the TV user interface will make it affordable! We’ll have to see about that.

More importantly though, a trade show wouldn’t be a trade show without some peculiar costumes and it’s always a mission of ours to find the weirdest. This year, the Babel Award for the Most Peculiar Outfit seen at a Trade Show goes to miniCASTER (exhibiting at 1.A80) because everyone at the stand was dressed in camouflage!

Also, a visit to Amsterdam wouldn’t be complete without at least one portion of Bitterballen J YUM.


 

Finally, although I didn’t spend much time there, the Park Hotel Amsterdam was rather lovely and very central as it’s only a couple of minutes from Leidseplein, in the Museum district.


Post by Katharine Simon

B2B Social Media

Commercial Social Media

Babel PR are launching a new, more commercial approach to social media for B2B companies. We are focussing on two things that can help you get immediate impact from your PR and digital activity. The focus is on:

1. Content that positions your key team members as experts in their area. We have created ‘thought leadership’ programmes for B2B technology, media and telecoms companies.

2. Key account focus conversations. We can use social media tools to help your sales team to reach influencers within a B2B sales target or to deepen relationships with your key accounts.

These modules are in addition to all the usual PR, social media and digital tools that Babel PR has always used with our clients to build their reputation. You can check out more information on our website or get in touch to arrange a discussion of how you can use Babel PR as your secret weapon in commercial social media.

Technology, Media & Telecommunications Jobs

Babel PR is growing fast and we need new team members. So far this year we’ve added more telecommunications specialists, a business technology and software account director and our usual PR graduate intake. We’re also recruiting for the expanding digital and social media team. Right now we’re looking for:

  • Telecoms specialists: If you’ve always had a fascination with how and why mobile technology works then we want to talk. You’ll already know your LTE from your backhaul. This is a press and media based PR role in our well known and respected telecoms team.
  • Digital graduates: B2B social media is a little different to just your average YouTube and Facebook fluff campaign. If you have a commercial mind and an interest in hard-core technology then you might fit in well in our growing digital team.

Can you own a gesture? Should you be able to?


The on-going mobile patent wars gained momentum recently with the announcement from the Court of Appeal in The Hague that Samsung would face a ban on selling three Galaxy smartphone models in a number of European countries.

At Babel PR, we’ve been watching these new developments with interest. The ongoing entanglement of acquisitions and law suits affects both software and handset developers across the board. We’re observing a time of transition across the mobile industry in general, the main products of which now bear more resemblance to the output of the computing industry than their distant, mono-functional ‘brick’ ancestors.

Smartphone technology interfaces are still relatively immature, engendering a tide of new concepts and capabilities – and in its wake there has been something of an intellectual property ‘land-grab’. Companies are acting quickly to establish their place in the changing landscape, and arm up against competitors.

Apple’s recent patent case against Samsung is an interesting example, in light of the number of patent cases that Apple has already been involved in. For instance, Apple’s efforts to patent a one-finger swipe for the purposes of unlocking a device was invalidated in 2005, following a ruling that asserted a Neonode model already employed this function – indeed, it is an interface convention that many Smartphones have since have taken on.

Apple by no means holds the record for lawsuits brought against competitors, but it made us wonder the extent to which developers can really own the rights to gestures and methods of interfacing which seem intuitive and natural. Of course, it might be argued that such gestures only seem intuitive because the products which use them have been so popular. Therefore, we become accustomed to these gestures so that they feel like the natural – or, even – the only, way to operate a device.

Is this sort of issue exclusive to the esoteric technology development stratosphere, or does it have a bearing on the day to day activities of ordinary handset users?

As a consumer myself, I decided to get to grips with the content of the patent which Samsung has been shown to violate. EP2058868, as it’s more formally known, describes a feature used in photo gallery applications. When navigating to the extreme edge of a zoomed in image, the neighbouring image should come into view at a normal zoom ratio, rather than appearing to also have been zoomed in. 

Photos from Apple’s patent papers can be viewed here: http://bit.ly/nrTFol

Familiarising myself with EP2058868, I was struck by two things:

Firstly, my own handset, which is manufactured by neither Apple nor Samsung, appeared to be in breach of EP2058868 – when I drag any particular photo to its extreme edge, neighbouring photos do not appear zoomed in. Has Apple simply overlooked the manufacturer of my handset or are there a series of broader reasons to focus on Samsung?

Secondly, as a consumer, I was (perhaps naively) expecting EP2058868 and other mobile phone patents to describe the more technical intricacies of circuitry and coding. Instead, I was surprised at how comprehensible the most fought over ideas are – they are about the general appearance of a device, the design of a dashboard or the way the user places their fingers to elicit a response. Far from being issues over the average consumer’s head, it seems to me that these are the very interaction conventions that consumers are able to vote for by adopting the devices that employ intuitive gestures, and rejecting those which don’t.

While it may not be relevant to all the patent cases out there, I think this does raise an interesting issue for those patents which deal with the way users interact with applications:

If consumers adopt a gesture because it feels natural, to what extent can the mobile developer still ‘own’ that feature? Perhaps consumers pick up on the most intuitive features, for the very reason that the developers are actually able to influence what feels natural?

Consumers benefit considerably from standards, conventions and predictability in interfaces. Some countries have flirted with compulsory licensing or other techniques to encourage broader adoption of new standards and conventions. A patent on turning a tap to the right to open it is only useful if all the taps turn to the right.

This is not to deny that patents should be in place to protect innovation. It is rather to question whether the system which protects (and encourages) innovation, can also adapt to maintain the public interest in standardising those conventions which become part of the public psyche. 

Post by Sophie Stammers

Social Media for Multiple Audiences: Engaging with the Hidden Audience

E Week Europe

Research In Motion faced a wave of criticism from all sides after its Blackberry Messenger service was singled out as a contributory factor to the recent riots, due largely to the private nature of the network. This gave rise to a complicated communications challenge; RIM had to reassure the police and the government that they would do all they could to assist in bringing the looters to justice, while at the same time reassuring business users that they could still be trusted to keep their data secure. Now, this is an extreme example, but the challenge of simultaneous engagement with different audiences - often needing conflicting messages - with social media is a relatively new and common problem for communications professionals.

Another, much less cited use of social media concerning the riots was the police use of social media. The police faced the challenge of using social media to send the right message to one audience, without sending the wrong message to another. The Metropolitan Police Twitter feed responded to the riots by reassuring the public, not only by tweeting about the force’s arrest statistics in the aftermath of the violence, but by responding to rumours of violence which turned out to be untrue. In the interest of public safety, some people may have expected the account to also broadcast areas to avoid in order that commuters could return home safely.  However, Twitter was not used for this purpose for one simple reason: to do so would have been to confirm the areas which were out of police control and give a boon to the looters. It could have been counterproductive to issue such warnings, and so the lone tweet indicating any specific areas referred only to ‘pockets’ of disorder, and explicitly stated that the police presence had it under control.

This activity demonstrates that the Met has learned one essential lesson, which we would all do well to remember. Where the intention of the tweets was to aid in protecting the public, they recognised the fact that those involved in the rioting might also be listening, and adjusted their behaviour accordingly. The resulting tweets helped to keep the public calm and prevent the spread of violence to other areas without adding fuel to the fire by confirming locations where rioting would be fruitful.

The Met remembered that there is always an audience beyond those you are trying to reach. Companies would do well to remember this when using social media as an errant tweet could have an impact on members of their supply and consumer value chains beyond those they immediately do business with, which could affect their future business relationships on all levels. It is also worth noting that your competitors are just as likely to follow you on Twitter as your customers. Perhaps you should follow them back; you might find out more than you expect.

Guest post from Daniel George

Rufus is an ex trade journalist who began his career as a deputy editor on a leading water industry publication over ten years ago. From there, Rufus moved into the telecoms space with Informa, writing for Global Mobile Daily, Global Mobile and Mobile Communications Europe for several years. After his time at Informa, Rufus covered the digital and technology sectors for Marketing Week, before making the transition into PR.
At Babel PR, Rufus will be working with clients in the technology, media and telecoms sectors.

Rufus is an ex trade journalist who began his career as a deputy editor on a leading water industry publication over ten years ago. From there, Rufus moved into the telecoms space with Informa, writing for Global Mobile Daily, Global Mobile and Mobile Communications Europe for several years. After his time at Informa, Rufus covered the digital and technology sectors for Marketing Week, before making the transition into PR.

At Babel PR, Rufus will be working with clients in the technology, media and telecoms sectors.

Tags: Rufus Jay

Our newly appointed head of digital @peterjthomson is quoted in @nmkforum http://t.co/LWfGSTu

Babel PR: Invent your own job challenge

Babel PR are growing and we are recruiting for a number of roles. We’ve come up with two new ways for graduates and juniors to apply for a role with the Digital team.

Babel PR Lonson

Part 1 of the challenge: A piece of content that attracts the attention of a Babel PR team member

Create something. It could be a poster, an infographic, a tweet, a video or a blog post. Subjects could range from why digital communication is an important part of PR through to why social media still matters in B2B industries. Part of your content should cover the sorts of things that you’d like to be involved in delivering for clients.

Find a way to get your content in front of one of the Babel PR team. Tweet it, email it, post a link to it or even put it in snail mail. Make sure you include a link somewhere in your content with a way for me to contact you.

Babel Public Relations

Part 2 of the challenge: Coffee with the Head of Digital

When I was starting out my career, I had coffee with the CEOs of various firms ranging from Ideo in Silicon Valley, to Design Bridge in London, and Chapman Tripp in Auckland by simply emailing them and asking them. My only trick was making it easy for them to say yes. As a youngster starting out hungry, I wanted to meet the leaders in key industries so I could find out what made them successful.

My challenge to you, if you are a PR, design or marketing graduate with an interest in digital and social media  - then I’ll have coffee with you. But, you have to figure out how to make it easy for me.

Hints: I’m on Foursquare, so it’s not hard to figure out where I have coffee. I have a blog, so it’s not hard to figure out what you should want to talk to me about. I’m on twitter, so it’s not hard to figure out when I’m busy and what’s on my mind.

I can’t guarantee that you’ll get a job out of it, but I’m actively recruiting for juniors in our Social Media practice, so you’ll have the inside running. More importantly, I asked each of the business leaders what the wished they had done sooner in their careers. Their answers put me years ahead of where I would otherwise be. You might have a question that you could ask me.

When I said I was going to put this challenge on the website a colleague told me I was mad and that I’ll be swamped with interns clamouring for a job. But, experience suggests that almost no one will bother to take the time to make it easy for another person to say yes to something. Think about that for your own career development.

Landing the job: Next steps

You can try challenge 1 or challenge 2, or even both. Once you have our attention you’ll be invited in for a proper interview to meet the founders of the business and we’ll tell you more about what’s involved in the role and what opportunities there are for growth. You’ll also get to meet the rest of the Babel PR team so you know whether we are your kind of people.

- Peter Thomson, Head of Digital, Babel PR

We’re working on a piece about B2B social media this week. Does anyone have any favourite examples that you’d like us to look into?

Babel PR Graduate Recruitment

Just uploaded the video from Babel PR’s graduate recruitment day. http://t.co/begqvv8 Good fun and lots of creative PR thinking.